Contact Information
Hours of Operation:
- Member Services: 8am – 8pm LOCAL TIME
- Provider Services: 8am – 6pm LOCAL TIME
- Utilization Management: 8am – 5pm LOCAL TIME
For Deaf or Hard of Hearing customers, please dial 711.
When calling Provider Services, first select option #2.
General Provider Inquiries
- Phone: 1-844-854-6886 (TTY 711)
- Email:[email protected]
Provider Portal
- Web Address: https://providers.nhcadvantageplan.com
EZ-Net Portal
EZ-Net Support
- Phone: 1-844-854-6886 (TTY 711)
- Email: [email protected]
Claims Helpdesk
- Phone: 1-844-854-6886 (TTY 711)
- Mailing Address: NHC Advantage
Attn: Claims Dept
PO Box 5849
Glen Allen, VA 23058-5850
Utilization Management
- Phone: 1-844-854-6886 (TTY 711)
- Fax: 1-833-610-2399
- Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists
Navitus Pharmacy Helpdesk
- Web Address: www.navitus.com
- Phone: 1-866-270-3877 (TTY 711)
Network Support
- Phone: 1-844-854-6886 (TTY 711)
- Email:
SSI Claimsnet Customer Support
- Phone: 1-800-356-0092
- Email: [email protected]
When calling Member Services, first select option #1.
Member Services
- Phone: 1-844-854-6886 (TTY 711)
- Email:[email protected]
- Mailing Address: NHC Advantage
Po Box 5849
Glen Allen, VA 23058-5849
Enrollment Services
- Phone: 1-844-854-6886 (TTY 711)
- Fax: 1-833-610-2390
- Mailing Address: NHC Advantage
Po Box 5849
Glen Allen, VA 23058-5849
Compliance Hotline
- Phone: 1-844-317-9059, TTY 711 (toll free)
- Mailing Address: NHC Advantage
PO Box 5849
Glen Allen, VA 23058-2190
Compliance Officer
- Name: Jill Maxwell
- Email: [email protected]
- Fax: 1-833-572-2367
- Mailing Address: NHC Advantage
Attn: Jill Maxwell
100 East Vine Street - Suite 1400
- Murfreesboro, TN 37130
Appeals and Grievances
- Phone: 1-844-854-6886 (TTY 711)
- Fax: 1-833-610-2380
- Call to submit or check on an authorization request, or ask about authorization denials.
Medicare
- URL: www.medicare.gov
- Phone: 1-800-MEDICARE (1-800-633-4277)
Privacy or HIPAA
- Phone: 1-844-854-6886 (TTY 711)
- Email: [email protected]
- Mailing Address: NHC Advantage
Attn: Compliance Department
PO Box 5849
Glen Allen, VA 23058-5849
Speak With an Agent
Complete the boxes below and a local plan representative (agent) will contact you.
