NHC Advantage Gold (HMO I-SNP) benefits end on December 31, 2021. If you are a member of NHC Advantage Gold and have questions about your membership, please call Member Services at 1-844-854-6886 (TTY 711)

Contact Information

Our hours of operation are Monday-Friday 8:00am-8:00pm local time.

Provider Services

  • Phone: 1-844-854-6886 (TTY 711), option 4

Provider Portal

EZ-Net Portal

EZ-Net Support

Claims Helpdesk

  • Phone: 1-844-854-6886 (TTY 711), option 4
  • Mailing Address: NHC Advantage
    Attn: Claims Dept
    PO Box 5849
    Glen Allen, VA 23058-5850

 

Utilization Management

  • Phone: 1-844-854-6886 (TTY 711), option 3
  • Fax: 1-833-610-2399
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

 

Navitus Pharmacy Helpdesk

Network Support

SSI Claimsnet Customer Support

Member Services

  • Phone: 1-844-854-6886 (TTY 711)
  • Email:[email protected]
  • Mailing Address: NHC Advantage
    Po Box 5849
    Glen Allen, VA 23058-5849

Enrollment Services

  • Phone: 1-844-854-6886 (TTY 711), option 1
  • Fax: 1-833-610-2390
  • Mailing Address: NHC Advantage
    Po Box 5849
    Glen Allen, VA 23058-5849

Compliance Hotline

  • Phone: 1-844-317-9059, TTY 711 (toll free)
  • Mailing Address: NHC Advantage
    PO Box 5849
    Glen Allen, VA 23058-2190

Compliance Officer

  • Name: Jill Maxwell
  • Email: compli[email protected]
  • Fax:  1-833-572-2367
  • Mailing Address: NHC Advantage
    Attn: Jill Maxwell
    100 East Vine Street
  • Suite 1400
  • Murfreesboro, TN 37130

Appeals and Grievances

  • Phone: 1-844-854-6886 (TTY 711), option 6
  • Fax:  1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials.

Medicare

Privacy or HIPAA

  • Phone: 1-844-854-6886 (TTY 711)
  • Email:  [email protected]
  • Mailing Address: NHC Advantage
    Attn: Compliance Department
    PO Box 5849
    Glen Allen, VA 23058-5849

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