Contact Information
Hours of Operation:
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- Member Services: 8am – 8pm LOCAL TIME, 7 days a week from October 1st – March 31st, 5 days a week from April 1st – September 30th
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- Note: Member Services is closed on the following Holidays: Memorial Day, Independence Day, Thanksgiving, and Christmas
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- Provider Services: 8am – 6pm LOCAL TIME
- Utilization Management: 8am – 8pm LOCAL TIME, 7 days a week
- Member Services: 8am – 8pm LOCAL TIME, 7 days a week from October 1st – March 31st, 5 days a week from April 1st – September 30th
For Deaf or Hard of Hearing customers, please dial 711. For language services, please request while on the line with an agent.
When calling Provider Services, first select option #2.
General Provider Inquiries
- Phone: 1-844-854-6886 (TTY 711)
- Email:[email protected]
TO CHAT WITH A LIVE PROVIDER SERVICES AGENT, CLICK HERE:
Provider Chat is available for the following services:TO CHAT WITH A LIVE PROVIDER SERVICES AGENT, CLICK HERE:
Provider Chat is available for the following services:TO CHAT WITH A LIVE PROVIDER SERVICES AGENT, CLICK HERE:
Provider Chat is available for the following services:- – Eligibility Inquiries
– Check Statuses
– Claim Statuses
Provider Portal (Prior Authorizations)
- Web Address: providers.nhcadvantageplan.com
- NOTE: If you need to check a status of a claim or eligibility, login to EZ-Net
EZ-Net Portal (Check Status of a Claim or Eligibility)
EZ-Net Support
- Phone: 1-844-854-6886 (TTY 711)
- Email: [email protected]
Claims Helpdesk
- Phone: 1-844-854-6886 (TTY 711)
- Mailing Address: NHC Advantage
Attn: Claims Dept
PO Box 5849
Glen Allen, VA 23058-5850
Utilization Management
- Phone: 1-844-854-6886 (TTY 711)
- Fax: 1-833-610-2399
- TO CHAT WITH A LIVE UM AGENT, CLICK HERE:
UM Chat is available for the following services:TO CHAT WITH A LIVE UM AGENT, CLICK HERE:
UM Chat is available for the following services:TO CHAT WITH A LIVE UM AGENT, CLICK HERE:
UM Chat is available for the following services: - – Authorization Inquiry
- Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists
Navitus Pharmacy Helpdesk
- Web Address: www.navitus.com
- Phone: 1-866-270-3877 (TTY 711)
Network Support
- Phone: 1-844-854-6886 (TTY 711)
- Email:
SSI Claimsnet Customer Support
- Phone: 1-800-356-0092
- Email: [email protected]
When calling Member Services, first select option #1.
Member Inquiries + Enrollment Services
- Phone: 1-844-854-6886 (TTY 711)
- Email:[email protected]
- Mailing Address: NHC Advantage
Po Box 5849
Glen Allen, VA 23058-5849 - To submit a
disenrollment: [email protected]
Enrollment Services
- Phone: 1-844-854-6886 (TTY 711)
- Fax: 1-833-610-2390
- Mailing Address: NHC Advantage
Po Box 5849
Glen Allen, VA 23058-5849
Compliance Hotline
- Phone: 1-844-317-9059, TTY 711 (toll free)
- Mailing Address: NHC Advantage
PO Box 5849
Glen Allen, VA 23058-2190
Compliance Officer
- Name: Jill Maxwell
- Email: [email protected]
- Fax: 1-833-572-2367
- Mailing Address: NHC Advantage
Attn: Jill Maxwell
100 East Vine Street - Suite 1400
- Murfreesboro, TN 37130
Appeals and Grievances
- Phone: 1-844-854-6886 (TTY 711)
- Fax: 1-833-610-2380
- Call to submit or check on an authorization request, or ask about authorization denials.
Medicare
- URL: www.medicare.gov
- Phone: 1-800-MEDICARE (1-800-633-4277)
Privacy or HIPAA
- Phone: 1-844-854-6886 (TTY 711)
- Email: [email protected]
- Mailing Address: NHC Advantage
Attn: Compliance Department
PO Box 5849
Glen Allen, VA 23058-5849
Speak With an Agent
Complete the boxes below and a local plan representative (agent) will contact you.
