Contact Information

Hours of Operation:

    • Member Services: 8am –  8pm LOCAL TIME, 7 days a week from October 1st – March 31st, 5 days a week from April 1st – September 30th
        • Note: Member Services is closed on the following Holidays: Memorial Day, Independence Day, Thanksgiving, and Christmas
    • Provider Services: 8am – 6pm LOCAL TIME
    • Utilization Management: 8am – 8pm LOCAL TIME, 7 days a week

For Deaf or Hard of Hearing customers, please dial 711. For language services, please request while on the line with an agent.

When calling Provider Services, first select option #2.

General Provider Inquiries

  • Phone: 1-844-854-6886 (TTY 711)
  • Fax: 1-833-610-2390
  • PREFERRED METHOD
    OF CONTACT/Email:    [email protected]

Provider Portal

EZ-Net Portal (2023 Dates of Service)

Claims Helpdesk

  • Phone: 1-844-854-6886 (TTY 711)
  • Mailing Address: NHC Advantage
    Attn: Claims Dept
    PO Box 787
    Glen Burnie, MD 21060-0787

Utilization Management

  • Phone: 1-844-854-6886 (TTY 711)
  • Fax: 1-833-610-2399
  • – Authorization Inquiry
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

 

Navitus Pharmacy Helpdesk

Network Support

SSI Claimsnet Customer Support

When calling Member Services, first select option #1.

Member Inquiries + Enrollment Services

  • Phone: 1-844-854-6886 (TTY 711)
  • Fax: 1-833-610-2382
  • Email:[email protected]
  • Mailing Address: NHC Advantage
    PO Box 787
    Glen Burnie, MD 21060-0787
  • To submit a
    disenrollment:     [email protected]

Enrollment Services

  • Phone: 1-844-854-6886 (TTY 711)
  • Fax: 1-833-610-2390
  • Mailing Address: NHC Advantage
    Po Box 5849
    Glen Allen, VA 23058-5849

Compliance Hotline

  • Phone: 1-844-317-9059, TTY 711 (toll free)
  • Mailing Address: NHC Advantage
    PO Box 5849
    Glen Allen, VA 23058-2190

Compliance Officer

  • Name: Kitty Locke
  • Email: [email protected]
  • Fax:  1-833-572-2367
  • Mailing Address:  NHC Advantage
    Attn: Kitty Locke
    100 East Vine Street,
    Murfreesboro, TN 37130

Appeals and Grievances

  • Phone: 1-844-854-6886 (TTY 711)
  • Fax:  1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials.

Medicare

  • URL:  www.medicare.gov
  • Phone:                      1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

  • Phone: 1-844-854-6886 (TTY 711)
  • Email:  [email protected]
  • Mailing Address:  NHC Advantage
    Attn: Compliance Department
    P.O. Box 5849
    Glen Allen, VA 23058-2190

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