Contact Information

Hours of Operation:

    • Member Services: 8am –  8pm LOCAL TIME, 7 days a week from October 1st – March 31st, 5 days a week from April 1st – September 30th
        • Note: Member Services is closed on the following Holidays: Memorial Day, Independence Day, Thanksgiving, and Christmas
    • Provider Services: 8am – 6pm LOCAL TIME
    • Utilization Management: 8am – 8pm LOCAL TIME, 7 days a week

For Deaf or Hard of Hearing customers, please dial 711. For language services, please request while on the line with an agent.

When calling Provider Services, first select option #2.

General Provider Inquiries

Provider Portal (Prior Authorizations)

EZ-Net Portal (Check Status of a Claim or Eligibility)

EZ-Net Support

Claims Helpdesk

  • Phone: 1-844-854-6886 (TTY 711)
  • Mailing Address: NHC Advantage
    Attn: Claims Dept
    PO Box 5849
    Glen Allen, VA 23058-5850

Utilization Management


Navitus Pharmacy Helpdesk

Network Support

SSI Claimsnet Customer Support

When calling Member Services, first select option #1.

Member Inquiries + Enrollment Services

Enrollment Services

  • Phone: 1-844-854-6886 (TTY 711)
  • Fax: 1-833-610-2390
  • Mailing Address: NHC Advantage
    Po Box 5849
    Glen Allen, VA 23058-5849

Compliance Hotline

  • Phone: 1-844-317-9059, TTY 711 (toll free)
  • Mailing Address: NHC Advantage
    PO Box 5849
    Glen Allen, VA 23058-2190

Compliance Officer

  • Name: Jill Maxwell
  • Email: [email protected]
  • Fax:  1-833-572-2367
  • Mailing Address:  NHC Advantage
    Attn: Jill Maxwell
    100 East Vine Street
  • Suite 1400
  • Murfreesboro, TN 37130

Appeals and Grievances

  • Phone: 1-844-854-6886 (TTY 711)
  • Fax:  1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials.


  • URL:
  • Phone:                      1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

  • Phone: 1-844-854-6886 (TTY 711)
  • Email:  [email protected]
  • Mailing Address:  NHC Advantage
    Attn: Compliance Department
    PO Box 5849
    Glen Allen, VA 23058-5849

Speak With an Agent

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