Contact Information

Hours of Operation:

    • Member Services: 8am –  8pm LOCAL TIME
    • Provider Services: 8am – 6pm LOCAL TIME
    • Utilization Management: 8am – 5pm LOCAL TIME

For Deaf or Hard of Hearing customers, please dial 711.

When calling Provider Services, first select option #2.

General Provider Inquiries

Provider Portal

EZ-Net Portal

EZ-Net Support

Claims Helpdesk

  • Phone: 1-844-854-6886 (TTY 711)
  • Mailing Address: NHC Advantage
    Attn: Claims Dept
    PO Box 5849
    Glen Allen, VA 23058-5850

Utilization Management

  • Phone: 1-844-854-6886 (TTY 711)
  • Fax: 1-833-610-2399
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

 

Navitus Pharmacy Helpdesk

Network Support

SSI Claimsnet Customer Support

When calling Member Services, first select option #1.

Member Services

  • Phone: 1-844-854-6886 (TTY 711)
  • Email:[email protected]
  • Mailing Address: NHC Advantage
    Po Box 5849
    Glen Allen, VA 23058-5849

Enrollment Services

  • Phone: 1-844-854-6886 (TTY 711)
  • Fax: 1-833-610-2390
  • Mailing Address: NHC Advantage
    Po Box 5849
    Glen Allen, VA 23058-5849

Compliance Hotline

  • Phone: 1-844-317-9059, TTY 711 (toll free)
  • Mailing Address: NHC Advantage
    PO Box 5849
    Glen Allen, VA 23058-2190

Compliance Officer

  • Name: Jill Maxwell
  • Email: [email protected]
  • Fax:  1-833-572-2367
  • Mailing Address:  NHC Advantage
    Attn: Jill Maxwell
    100 East Vine Street
  • Suite 1400
  • Murfreesboro, TN 37130

Appeals and Grievances

  • Phone: 1-844-854-6886 (TTY 711)
  • Fax:  1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials.

Medicare

  • URL:  www.medicare.gov
  • Phone:                      1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

  • Phone: 1-844-854-6886 (TTY 711)
  • Email:  [email protected]
  • Mailing Address:  NHC Advantage
    Attn: Compliance Department
    PO Box 5849
    Glen Allen, VA 23058-5849

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